Buying
When you buy an item, you’re agreeing to pay for it at the listed price. Payment is taken at checkout, and the seller is notified to post your item.
How your payment is protected
Always pay through 3DPrintMarket. We hold your payment until you confirm the item has arrived as described, or until 3 days after tracking shows it was delivered. Only then is the seller paid. Payments made outside the site aren’t covered.
If something goes wrong
You’re covered if your item doesn’t arrive, arrives broken or damaged, or is significantly different from the listing (for example a different material, unpainted when listed as painted, or a different size).
To make a claim, report it within 3 days of delivery from your order page, with photos where possible.
How problems are sorted
First, message the seller, since most problems are sorted quickly this way. If you can’t agree within 3 days, contact us and we’ll step in. We’ll review the listing, photos and messages, and decide the outcome. This could be a full refund, a partial refund, or a return. If a return is needed, we’ll tell you how to send it back and who pays the postage.
Changing your mind
Many sellers are individuals selling as a hobby, and they don’t have to accept returns if you simply change your mind. If you buy from a business seller, your legal right to cancel within 14 days applies, except for custom or made-to-order items.
Be a fair buyer
Leave honest reviews, don’t make false claims, and don’t ask sellers to trade outside the site. Accounts that abuse buyer protection may be closed.
Report problem listings
If you spot a listing that seems fake, unsafe or copied from someone else’s design, contact us and we’ll take a look.